Rustico Lounge · Costa Azul
Privacy policy
At Rustico Lounge, we respect and protect your personal information. This policy explains what data we collect, how we use it, and how we protect it.
What information do we collect?
- Booking details: name, email, phone number, and dates of stay to process your reservation.
- Payment details: securely processed through Shopify. We do not store card data on our servers.
- Communications: messages you send us via WhatsApp or email to handle requests.
How do we use your information?
- Manage and confirm your reservation.
- Send you communications related to your stay (check-in instructions, reminders, etc.).
- Respond to your questions or special requests (pets, schedules, etc.).
- Improve our service generally.
Do we share your information?
No. Your personal information is not sold or shared with third parties for commercial purposes. It is only shared with essential providers for operating the reservation (Shopify as a payment and checkout platform), under their own privacy policies.
Security
All payments are processed through Shopify with SSL encryption. Your payment data never passes directly through our servers.
Data Retention
We retain your booking data for as long as necessary for the provision of the service and applicable legal obligations. You can request its deletion at any time.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at rusticoazul@gmail.com.
Cookies
Our website uses minimal cookies necessary for checkout functionality and basic visit analysis. We do not use third-party advertising tracking cookies.
Contact
If you have questions about this policy, please write to us at rusticoazul@gmail.com or via WhatsApp +52 624 168 3208.